Frequently Asked Questions

Please refer to the size guide available on each product page. If you are unsure, you may contact our customer support team for assistance.

We specialize in women’s dresses designed for everyday wear and special occasions.

Yes. All product prices include applicable taxes. There are no hidden fees.

Yes. All payments are processed securely through Shopify’s encrypted payment system. We do not store or have direct access to your full payment details.

We accept payments through Shopify Payments, including credit and debit cards (Visa, MasterCard, American Express), Apple Pay, and Google Pay.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Once we receive and verify the returned item, refunds will be processed to the original payment method within 7 days.

To initiate a return, please contact us at help@slbob.com. Approved returns should be sent to our business address in New York, USA.

We accept returns within 30 days of delivery. Returned items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

Yes. We offer free shipping on all orders.

We work with reliable carriers including USPS, UPS, FedEx, and YunExpress.

Simply browse our website, select your desired items, choose the appropriate size and color,
and proceed to checkout. Once payment is successfully completed, your order will be confirmed.

Orders may be canceled or modified before shipment.
Once an order has been shipped, it can no longer be canceled and must follow the return process
after delivery.

All orders are processed and shipped from the United States.

We ship to customers in the United States and internationally. Available destinations may vary based on logistics availability.