Frequently Asked Questions
How do I choose the right size?
How do I choose the right size?
Please refer to the size guide available on each product page. If you are unsure, you may contact our customer support team for assistance.
What products do you sell?
What products do you sell?
We specialize in women’s dresses designed for everyday wear and special occasions.
Are taxes included in the price?
Are taxes included in the price?
Yes. All product prices include applicable taxes. There are no hidden fees.
Is my payment information secure?
Is my payment information secure?
Yes. All payments are processed securely through Shopify’s encrypted payment system. We do not store or have direct access to your full payment details.
What payment methods do you accept?
What payment methods do you accept?
We accept payments through Shopify Payments, including credit and debit cards (Visa, MasterCard, American Express), Apple Pay, and Google Pay.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
When will I receive my refund?
When will I receive my refund?
Once we receive and verify the returned item, refunds will be processed to the original payment method within 7 days.
How do I start a return?
How do I start a return?
To initiate a return, please contact us at help@slbob.com. Approved returns should be sent to our business address in New York, USA.
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery. Returned items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Is shipping free?
Is shipping free?
Yes. We offer free shipping on all orders.
Which carriers do you use?
Which carriers do you use?
We work with reliable carriers including USPS, UPS, FedEx, and YunExpress.
How do I place an order?
How do I place an order?
Simply browse our website, select your desired items, choose the appropriate size and color,
and proceed to checkout. Once payment is successfully completed, your order will be confirmed.
Can I cancel or change my order?
Can I cancel or change my order?
Orders may be canceled or modified before shipment.
Once an order has been shipped, it can no longer be canceled and must follow the return process
after delivery.
Where do you ship from?
Where do you ship from?
All orders are processed and shipped from the United States.
Which countries do you ship to?
Which countries do you ship to?
We ship to customers in the United States and internationally. Available destinations may vary based on logistics availability.